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Dell International Services India Job Openings For Freshers and Experience

Dell Walkin DriveDell Walkin Drive for Freshers and Experience candidates. We can Providing Complete Information Like Positions, Designation, Education Qualification, Job Experience, Location, Salary and Job Description. Check for More Details about Walkin Drive For Freshers as give below…

Dell Walkin Drive For Freshers

Designation:  Technical Support Process

Education Qualification: Any Graduate

Experience: 0 to 3 Years

Job Location: Gurgaon

Salary: Rs 3,25,000 – 5,00,000 P.A

Job Description:

Why Work at Dell?
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

Title Sr. Associate, Client Tech Support

Role Overview:
Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software.

Role Responsibilities:

  • Responsible for providing telephone support for customers on operation or maintenance of Dell products.
  • Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
  • Responsible for OOW, Total solutions, YTT and In warranty extension sales.
  • Performs work in accordance to standardized policies and procedures.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Documents problems in the support solution database for diagnostics and solution implementation.
  • Ensure proper escalation procedures are followed.
  • Responsible for customer satisfaction through effective handling of customer problems.
  • Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Requirements:

  • Freshers must be graduates.
  • Undergrad with 1 year of International Call Center Voice experience
  • Should be willing to work in shifts in a 24 x 7 work environment
  • Should be residing within Transport Boundaries
  • Excellent telephone soft skills & thorough telephone functional skills
  • Ability to handle stressful situations.
  • Ability to deal professionally with irate customers.

Preferences:

  • Good Knowledge of PC Hardware/Software for desktop & portable systems
  • Any relevant Certification/Technical Qualification

***Please carry a Govt ID proof

Type Of Mode:  Walkin

Interview Date: 15th to 16th May 2018

Interview Time: 12:00 PM to 03:00 PM

Interview Venue Details:

Dell International Services,
Vipul tech Square,
Opp Central Park,
Sector Road, Sector-43,
Gurgaon – 122002.

Contact Person : Ellora Dutta

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