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Mobikwik Urgent Recruiting for Freshers Customer Support Executive

MobiKwik Walkin DriveMobiKwik Walkin Drive for Freshers and Experience candidates. We can Providing Complete Information Like Positions, Designation, Education Qualification, Job Experience, Location, Salary and Job Description. Check for More Details about Walkin Drive For Freshers as give below…

MobiKwik Walkin Drive For Freshers

Designation: Customer Support Executive

Education Qualification:  Any Graduates / Post Graduate

Experience: 0 to 3 Years

Job Location: Gurgaon, Delhi, Noida

Company Profile:

MobiKwik is an Indian company founded in 2009 that provides a mobile phone based payment system and digital wallet. Customers add money to an online wallet that can be used for payments. In 2013 the Reserve Bank of India authorized the company’s use of the MobiKwik wallet, and in May 2016 the company began providing small loans to consumers as part of its service.

Salary:  Rs 2,50,000 – 4,00,000 P.A.

Job Description:

Job Title: Customer Support

Roles & Responsibilities:

  • Utilize computer technology to handle high volume call / email / social media platform.
  • Handle issues in the best interest of both customer and company Respond to all the consumer grievances for Inbound Services/Outbound Services.
  • Keep a track of the performance of all the Payment Gateways. Reconcile on a daily basis which will involve – a) Payment Updates. b) Payment Refunds c) Payment Cancellations d) Risk assessment of these Payments.
  • Managing interactions with our Telecom Operators & Telecom Service Providers for our Pre-Paid & Post-Paid services.
  • These interactions will also include – a) Transaction Confirmations b) Transaction Refunds c) Operator Outage tracking d) Understanding Operator product portfolio

Basic Requirements:

  • (0-3) year experience in customer service.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Should possess good analytical & decision making skills
  • Should be comfortable with flexible schedule and overtime, when required.
  • Any Graduate/Post Graduate can apply

Type Of Mode:  Walkin

Interview Date: 4th to 6th June 2018

Interview Time: 11:00 AM

Interview Venue Details:

MobiKwik,
2nd Floor, Orchid Centre,
Golf Course Road, Sec 53,
Above Audi Showroom,
Gurgaon, Haryana – 122001.

Recruiter Name: Meghna / Pratibha

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