Mphasis Walkin Drive for Freshers and Experience candidates. We can Providing Complete Information Like Positions, Designation, Education Qualification, Job Experience, Location, Salary and Job Description. Check for More Details about Walkin Drive For Freshers as give below…
Mphasis Walkin Drive For Freshers
Designation: Associate/Senior Associate
Education Qualification: Any Graduate
Experience: 0 – 1 Years
Job Location: Pune
Mphasis is an IT services company based in Bangalore, India. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services. It serves financial services, telecom, logistics, and technology industries. Mphasis was ranked #7 in India IT companies and overall #165 by Fortune India 500 in 2011. In April 2016, Hewlett Packard Enterprise sold the majority of its stake in Mphasis to Blackstone Group LP for around $USD 1 billion.
Salary: Best In Industry
Minimum Qualification: Any Graduate
- Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions.
- Level 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
- Remote desktop troubleshooting.
- Escalate complex incidents / requests to upstream technical groups.
- Good communication skills.
- Open to work in US shift.
Type Of Mode: Walkin
Interview Date: 04th August – 14th August 2018 (Monday – Friday)
Interview Time: 11:00 AM onwards
Interview Venue Details:
Mphasis, EON Kharadi Infrastructure Pvt Ltd,
SEZ Plot # 1, Wing 2, Ground Floor,
Cluster C, Kharadi, Pune – 411014.