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Mphasis Walkin Interview For Freshers and Experience (Technical Support Associate / Engineer )

Mphasis Walkin DriveMphasis Walkin Drive for Freshers and Experience candidates. We can Providing Complete Information Like Positions, Designation, Education Qualification, Job Experience, Location, Salary and Job Description. Check for More Details about Walkin Drive For Freshers as give below…

Mphasis Walkin Drive For Freshers

Designation: Technical Support Associate / Technical Support Engineer

Education Qualification:

  • HSC
  • Graduate
  • Diploma (10+3 Years Polytechnic Diploma/ 10+2+3 Years Polytechnic Diploma)
  • Post Graduate

Experience: 0 to 3 Years

Job Location: Pune

Company Profile:

Mphasis is an IT services company based in Bangalore, India. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services. It serves financial services, telecom, logistics, and technology industries. Mphasis was ranked #7 in India IT companies and overall #165 by Fortune India 500 in 2011. In April 2016, Hewlett Packard Enterprise sold the majority of its stake in Mphasis to Blackstone Group LP for around $USD 1 billion.

Salary: Rs 1,75,000 – 3,00,000 P.A.

Job Description:

Job Responsibilities:

  • Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.
  • Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
  • Update users about request status and close request when users are satisfied with solutions
  • Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base.
  • Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups

Shifts Timings:

  • 5 days working 24* 7 shifts(including night shifts)
  • Any 2 Rotational offs
  • 9 Hours Login ( including 1 Hour Break )
  • Excellent command on English (Verbal and Written)

Other Benefits:

  • Pick up and Drop
  • Global Standards work environment
  • Proper Desk job
  • Performance linked incentives

Interested candidate should walk-in for the interview on 15-May-18 & 16-May-18 on the below mentioned address.

Type Of Mode:  Walkin

Interview Date: 15th to 16th May 2018

Interview Time: 11:00 AM to 01:00 PM

Interview Venue Details:

Mphasis, EON free zone,
Cluster C, Ground Floor,
Wing 2, Kharadi, Pune 411014.

Recruiter Name: Sunitha

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